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blog:laptop_hard_reboot [2017/06/22 12:14] – brett | blog:laptop_hard_reboot [2017/06/22 12:30] (current) – brett | ||
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====== Laptop Hard Reboot ====== | ====== Laptop Hard Reboot ====== | ||
- | Model: HP EliteBook 745 G3 | + | Model: |
For a number of months my laptop has done what I can only describe as a hard boot. For no apparent reasons it would power cycle. No windows shutdown message, no warning, its as if somebody has come along and pulled the power cord or held down a reset button. | For a number of months my laptop has done what I can only describe as a hard boot. For no apparent reasons it would power cycle. No windows shutdown message, no warning, its as if somebody has come along and pulled the power cord or held down a reset button. | ||
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Clicking on the **view technical details** reveals this snippet of information | Clicking on the **view technical details** reveals this snippet of information | ||
- | + | < | |
- | '' | + | The computer has rebooted from a bugcheck. |
The bugcheck was: 0x00000124 (0x0000000000000000, | The bugcheck was: 0x00000124 (0x0000000000000000, | ||
A dump was saved in: C: | A dump was saved in: C: | ||
- | '' | + | </ |
Well at least windows agrees with me it was not shutdown correctly. Lets see if we can find out why. | Well at least windows agrees with me it was not shutdown correctly. Lets see if we can find out why. | ||
We are going to need some additional windows tools to read that minidump | We are going to need some additional windows tools to read that minidump | ||
- | + | * https:// | |
- | https:// | + | |
I've been keeping a log but the minidump directory has these occasions time stamped for me. As you can see this is the 8th time this has happened. | I've been keeping a log but the minidump directory has these occasions time stamped for me. As you can see this is the 8th time this has happened. | ||
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Use !analyze -v to get detailed debugging information. | Use !analyze -v to get detailed debugging information. | ||
- | |||
BugCheck 124, {0, ffffe000f3f6c838, | BugCheck 124, {0, ffffe000f3f6c838, | ||
- | |||
Probably caused by : AuthenticAMD | Probably caused by : AuthenticAMD | ||
- | |||
Followup: | Followup: | ||
--------- | --------- | ||
- | |||
2: kd> !analyze -v | 2: kd> !analyze -v | ||
******************************************************************************* | ******************************************************************************* | ||
Line 91: | Line 85: | ||
Debugging Details: | Debugging Details: | ||
------------------ | ------------------ | ||
- | |||
DUMP_CLASS: 1 | DUMP_CLASS: 1 | ||
- | |||
DUMP_QUALIFIER: | DUMP_QUALIFIER: | ||
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BUILD_VERSION_STRING: | BUILD_VERSION_STRING: | ||
- | |||
DUMP_TYPE: | DUMP_TYPE: | ||
- | |||
BUGCHECK_P1: | BUGCHECK_P1: | ||
- | |||
BUGCHECK_P2: | BUGCHECK_P2: | ||
- | |||
BUGCHECK_P3: | BUGCHECK_P3: | ||
- | |||
BUGCHECK_P4: | BUGCHECK_P4: | ||
- | |||
BUGCHECK_STR: | BUGCHECK_STR: | ||
- | |||
CPU_COUNT: 4 | CPU_COUNT: 4 | ||
- | |||
CPU_MHZ: 705 | CPU_MHZ: 705 | ||
- | |||
CPU_VENDOR: | CPU_VENDOR: | ||
- | |||
CPU_FAMILY: 15 | CPU_FAMILY: 15 | ||
- | |||
CPU_MODEL: 60 | CPU_MODEL: 60 | ||
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CPU_STEPPING: | CPU_STEPPING: | ||
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CUSTOMER_CRASH_COUNT: | CUSTOMER_CRASH_COUNT: | ||
- | |||
DEFAULT_BUCKET_ID: | DEFAULT_BUCKET_ID: | ||
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PROCESS_NAME: | PROCESS_NAME: | ||
- | |||
CURRENT_IRQL: | CURRENT_IRQL: | ||
- | |||
ANALYSIS_SESSION_HOST: | ANALYSIS_SESSION_HOST: | ||
- | |||
ANALYSIS_SESSION_TIME: | ANALYSIS_SESSION_TIME: | ||
- | |||
ANALYSIS_VERSION: | ANALYSIS_VERSION: | ||
Line 148: | Line 120: | ||
STACK_COMMAND: | STACK_COMMAND: | ||
- | |||
THREAD_SHA1_HASH_MOD_FUNC: | THREAD_SHA1_HASH_MOD_FUNC: | ||
- | |||
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: | THREAD_SHA1_HASH_MOD_FUNC_OFFSET: | ||
- | |||
THREAD_SHA1_HASH_MOD: | THREAD_SHA1_HASH_MOD: | ||
- | |||
FOLLOWUP_NAME: | FOLLOWUP_NAME: | ||
- | |||
MODULE_NAME: | MODULE_NAME: | ||
- | |||
IMAGE_NAME: | IMAGE_NAME: | ||
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DEBUG_FLR_IMAGE_TIMESTAMP: | DEBUG_FLR_IMAGE_TIMESTAMP: | ||
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FAILURE_BUCKET_ID: | FAILURE_BUCKET_ID: | ||
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BUCKET_ID: | BUCKET_ID: | ||
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PRIMARY_PROBLEM_CLASS: | PRIMARY_PROBLEM_CLASS: | ||
- | |||
TARGET_TIME: | TARGET_TIME: | ||
- | |||
OSBUILD: | OSBUILD: | ||
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OSSERVICEPACK: | OSSERVICEPACK: | ||
- | |||
SERVICEPACK_NUMBER: | SERVICEPACK_NUMBER: | ||
- | |||
OS_REVISION: | OS_REVISION: | ||
- | |||
SUITE_MASK: | SUITE_MASK: | ||
- | |||
PRODUCT_TYPE: | PRODUCT_TYPE: | ||
- | |||
OSPLATFORM_TYPE: | OSPLATFORM_TYPE: | ||
- | |||
OSNAME: | OSNAME: | ||
- | |||
OSEDITION: | OSEDITION: | ||
- | |||
OS_LOCALE: | OS_LOCALE: | ||
- | |||
USER_LCID: | USER_LCID: | ||
- | |||
OSBUILD_TIMESTAMP: | OSBUILD_TIMESTAMP: | ||
- | |||
BUILDDATESTAMP_STR: | BUILDDATESTAMP_STR: | ||
- | |||
BUILDLAB_STR: | BUILDLAB_STR: | ||
- | |||
BUILDOSVER_STR: | BUILDOSVER_STR: | ||
- | |||
ANALYSIS_SESSION_ELAPSED_TIME: | ANALYSIS_SESSION_ELAPSED_TIME: | ||
- | |||
ANALYSIS_SOURCE: | ANALYSIS_SOURCE: | ||
- | |||
FAILURE_ID_HASH_STRING: | FAILURE_ID_HASH_STRING: | ||
- | |||
FAILURE_ID_HASH: | FAILURE_ID_HASH: | ||
Line 212: | Line 154: | ||
--------- | --------- | ||
</ | </ | ||
- | Ref http:// | ||
Decoding that ARG2 from the WHEA_UNCORRECTABLE_ERROR (124) | Decoding that ARG2 from the WHEA_UNCORRECTABLE_ERROR (124) | ||
+ | * http:// | ||
< | < | ||
2: kd> !errrec ffffe000f3f6c838 | 2: kd> !errrec ffffe000f3f6c838 | ||
Line 304: | Line 245: | ||
{{: | {{: | ||
+ | That did not help I'm still suffering random reboots latest happened 16-Jun-2017 | ||
+ | | ||
+ | {{: | ||
+ | |||
+ | This machine is being returned I cannot tolerate a computer randomly rebooting. |